Local Pick Up, Shipping & Returns

Shipping

Our goal is to provide you with excellent quality items. All of our items are made to order after your order has been placed. After an order has been placed, please allow 7-10 business days turnaround time. Once your item is shipped, you will receive tracking information to your email you provided at checkout.

**AFTER YOUR PACKAGE HAS BEEN CHECKED INTO THE POST OFFICE, DEAR TO MY HEART IS NOT RESPONSIBLE FOR LOST PACKAGES**
For any lost package concerns, contact your local post office.

LOCAL PICK UP

**Local pick up is for LOCAL pick-ups only!**

Delivery is currently not available.

Pick up is located in Hondo, Texas off of State Highway 173 North. At checkout, please provide a good contact phone number. Turn around time is 7-10 business days, or sooner. I will contact you via phone call, or text message to coordinate a convenient pick up time for you.

Returns & Exchanges

Due to customization, returns and exchanges are not accepted. However, if there is a problem with your order please reach out to us via email at, deartomyheart.tx@gmail.com and we will be happy to fix any issues.