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Shipping & Returns

Shipping
Our goal is to provide you with excellent quality items. All of our items are made to order after your order has been placed. After an order has been placed, please allow 7-10 business days turnaround time. Once your item is shipped, you will receive tracking information to your email you provided at checkout.
**AFTER YOUR PACKAGE HAS BEEN CHECKED INTO THE POST OFFICE, DEAR TO MY HEART IS NOT RESPONSIBLE FOR LOST PACKAGES**
For any lost package concerns, contact your local post office. 
Returns
Due to customization, returns and exchanges are not accepted. However, if there is a problem with your order please reach out to us via email at, deartomyheart.tx@gmail.com and we will be happy to fix any issues.